New World Fitness
Fitness Systems & Embedded Execution

We optimise gyms, studios, and health clubs through systems, automation, applied AI, and embedded execution so your team can focus on members, not admin.

Empower your fitness business

Workflow automation, applied AI, CRM operations, and embedded support built to remove friction on the gym floor and front desk.

Replace tickets and long vendor calls with a system that is owned, maintained, and continuously improved for your studio.

Clear outcomes: faster response, fewer drop-offs, better member experience, and reporting you can trust.

Systems
Membership & class workflows
Automation
Lead nurture & retention
Execution
Embedded roles & support
Lead
Trial / Intro
Onboarding
Membership
Retention

Proof in practice

Three high-frequency outcomes delivered for gyms, studios, and health teams.

Workflow & AI automation

Reduce front desk overload

Automate lead follow-up, trial bookings, reminders, and admin handling.

  • Lead capture, triage, and follow-up sequences.
  • Automated class reminders and no-show workflows.
  • Template-driven, governed onboarding workflows.
Outcome: fewer missed leads, cleaner onboarding, and more members into classes.
Embedded execution

Scale without chaos

Roles that run the system and protect coaches' and practitioners' time.

  • Member service, scheduling, and coverage.
  • Ops coordination and SOP enforcement.
  • Accountability with measurable outputs.
Outcome: consistent delivery and a predictable member experience across classes and sites.
CRM & retention support

Stop paying for endless vendor calls

We maintain and improve your CRM and retention engine as an operational asset.

  • Pipeline hygiene and dashboards you can trust.
  • Automation maintenance and iteration.
  • Bespoke workflow support around your playbook.
Outcome: clarity, control, and a system that fits your member journey.
Response time
Fast initial scoping and next-step plan.
Governance
Change control and SOPs, not random edits.
Continuity
Ongoing maintenance and iteration.

What we do

Systems, automation, applied AI, CRM operations, and embedded capacity aligned to your studio's reality.

Workflow & AI

Automation that matches reality

Standardise lead-to-member workflows so work moves cleanly and predictably.

  • Lead intake, triage, and assignment.
  • Follow-ups, reminders, and handovers.
  • AI used where it actually helps, not as a gimmick.
CRM operations

Pipeline clarity & reporting

Dashboards and process definitions leadership can trust, maintained continuously.

  • Stage definitions and governance.
  • Dashboards and KPI cadence for member lifecycle.
  • Ongoing iteration and hygiene.
Embedded roles

Execution capacity

Dedicated support roles that protect coaches' time and keep the system running.

  • Member service and scheduling.
  • Ops coordination and admin coverage.
  • Compliance with health & safety SOPs.

New World Fitness AEO

Australia-built AEO (Automated Execution Operations): a governed system that automates follow-through, ensures consistency, and makes performance measurable for fitness and health teams.

What AEO does

Automated follow-through

  • Captures leads and enquiries from web, walk-ins, and socials and routes them correctly.
  • Triggers reminders, tasks, and escalations for intro offers and trials.
  • Maintains audit trails and reporting.
Why it matters

Less chaos, more control

  • Fewer dropped balls and faster response.
  • Consistent onboarding and member experience.
  • Clear visibility on who did what, and when.
Example

Lead-to-member optimisation

Example improvements: faster time-to-contact, fewer missed follow-ups, consistent intro experience, and cleaner handover into regular membership. We implement intake routing rules, automation, reminders, and reporting so leadership sees results weekly.

Eucalyptus highlight for member journey touchpoints

Serviceable roles

Remote-friendly roles that fit fitness and health operations. Use filters to narrow down.

Member Intake & Enquiries Specialist
New enquiries, trial booking, follow-ups, and membership conversion.
Front Desk Coordinator
Check-ins, class changes, waitlists, and real-time member support.
Member Retention & Reactivation Specialist
Win-back campaigns, at-risk member outreach, and reactivation flows.
Class Scheduling & Capacity Assistant
Timetable updates, capacity optimisation, and waitlist automation.
Multi-site Operations Coordinator
Standardises workflows across locations and monitors execution.
Billing & Debtors Follow-up (Studio-sided)
Invoice follow-up, payment reminders, and reporting cadence.
Customer Service Representative
Calls, follow-ups, membership questions, and appointment confirmation.
Operations Coordinator
Task routing, process ownership, and metrics.
AI Ops Coordinator
Governance, rollout, training, and controlled adoption of AI tools.
Automation QA & Workflow Tester
Prevents breakages, tests edge cases, and manages change control.
Knowledge Base Curator
SOPs, playbooks, templates, and internal knowledge hygiene.
CRM Administrator (Fitness)
Pipeline hygiene, dashboards, automations, and reporting cadence.
Want a role plan mapped to your workflow?
We map your lead, trial, and delivery flows, then specify roles and outputs that remove bottlenecks.
Get the role plan

How we deliver

Fast clarity, controlled implementation, then ongoing improvement.

1
Blueprint
Map the member journey, identify drop-offs, and define the operating model.
2
Build
Implement automation, reporting, and system governance.
3
Embed
Deploy roles to run the system and protect coach and practitioner time.
4
Improve
Monthly iteration and KPI tracking so the system stays sharp.

Ready to simplify operations and lift performance?

If you want systems that are owned, maintained, and improved, start here.

Outcome
Reduced admin load and clearer throughput from lead to membership.
Outcome
CRM reporting you can trust for membership, classes, and retention.
Outcome
Embedded capacity that protects senior coaches and owners.

Enquire – fitness

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